We are enforcing our Cloud Engineering & Operations function. If you have a passion for innovation and thrive in a multi-site working environment, this opportunity is perfect for you!

Solution Manager, Client Endpoint Services

As a Solution Manager, you will oversee the Client Endpoint Services solution area, leading the development and maintenance of the solutions together with the virtual team and selected vendors. You will drive the development based on business and technology requirements, ensuring their smooth functioning and robustness together with the virtual team you lead. You participate in service desk operation on the 2nd /3rd line and on-call support for the service desk team.

You will be responsible for the management and development of the client device services catalog and will oversee the processes related to lifecycle management. Your focus will be on maximizing the net business value, implementing process improvements, and acting as the domain expert for day-to-day operations. Additionally, you will provide support, gather input from stakeholders, and maintain an updated roadmap aligned with business goals. Collaborating with stakeholders and vendors, you will develop solutions and ensure adherence to best practices. Your role will encompass cost management, security considerations, training coordination, and solutions documentation.

You will be on-call (16-17) for one week at a time, repeating every three weeks.

Who are we looking for?

The position requires excellent verbal and written communication skills in English, coupled with strong presentation skills. You have an experience in a multi-site and cultural working context and the ability to thrive in diverse environments. Your ability to prioritize tasks effectively, alongside your proficiency in managing processes, make a great fit.

Also, your prior experience should encompass the following:

• Prior hands-on experience with solution and process development in traditional project models and agile development methods
• Proven ability to effectively collaborate with stakeholders and vendors
• Knowledge of IT service management principles, including ITIL basics, security awareness, and understanding of information security risks
• Proficiency in business development needs and expectation management
• Skilled in roadmap planning with stakeholders and operative service management
• Familiarity with Microsoft endpoint device management solutions like Microsoft Intune, Autopilot, and Defender for Endpoint

The role doesn't involve managing direct reports, but having experience in managing/overseeing projects and teams is considered a valuable bonus.

Next steps

We would love to hear from you! Go to careers.basware.com and click "I'm interested" at the latest 4.9.2023. In case you have any questions about this position, our recruiter Tytti (tytti.miskala(at)basware.com) is happy to answer.

Our recruitment process will include pre-employment actions such as security background and reference checks.

Meet the hiring manager

Mika Korhonen joined Basware in 1999 as IT System Specialist and is currently leading Enterprise Solutions as Director. Throughout his career, he has been responsible to ensure that his colleagues can be collaborative and efficient in their daily operations. He has seen how the company has grown from a small Finnish software development company to a globally well-known SaaS provider. His management style is based on coaching, fairness, and openness. In his free time, he likes to enjoy a variety of outdoor activities, watching movies/TV series, and listening to music.

About the team

Enterprise Solutions team is part of the Cloud Engineering & Operations function. The team delivers a unified & quality end-user experience for Basware employees and external contractors in all Basware locations so that they can be efficient and collaborative in their daily work. We maintain, develop, support, operate, and secure internal services such as infrastructure services, collaboration services, productivity services, and client endpoint services with selected strategic partners.

Our offering

We offer flexibility in how you work, giving you the freedom and support to deliver your best results. As a company, we are committed to your well-being and want to make sure you have an excellent work-life balance. We offer you an opportunity to build your career in an international environment and to develop and learn continuously.

Your office will be in Espoo, but you also have a flexible opportunity to work partly remotely with our hybrid working model.

In addition, we offer:

• Competitive salary and company incentive program
• Lunch and recreational benefit
• Home broadband connection, and home use monitor
• Occupational and mental health services
• Hobby clubs and gym
• Free parking space and bicycle or subsidized commuter ticket benefit
• Employee awards and team social events
• Good learning opportunities, e.g. LinkedIn Learning license
• ...and more!

Basware. Now it all just happens.

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