Taimer is looking for a full-time Customer Success Specialist to join our growing team.

A great match for us would be a customer service and sales minded young professional, someone who want´s to be part of a great SaaS company in the process of going global.

As Customer Success Specialit your role is all about creating a great customer journey through chat, live demos, customer interactions and optimizing help center tools.

A must for this position is excellent communication, attention to detail and organizational skills - in Swedish, Finnish and English.

WHAT YOU WILL BE DOING

You are integral part of our sales and customer service flow and your job responsibilities will include:

• Customer chat and sales support
• Live customer web demos
• Working with our lead generation team contacting identified leads
• Develop and manage on-boarding materials, help center articles
• Creation of tutorial videos

WHAT YOU SHOULD HAVE

• Sales or Technical education (BBA, College, University)
• Earlier experience of customer service
• Understanding basics of running business
• Sales- and problem solving skills/attitude
• Proof of problem solving situations / proactive
• Experience of teamwork
• CRM/ERP previous experience
• Good interaction skills and experience working with people
• Fluent Swedish & English

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